Feedback Survey for NACHA Strategic Planning

NACHA is updating its strategic plan and would appreciate your perspectives and suggestions. This survey is being conducted by Blueflame Consulting, LLC.
o  The survey should take between 10 to 20 minutes to complete depending upon the length of your comments
o  Please complete the survey by Jan 26th, 2012.
o  If you need assistance, please contact Ed Bachelder at (781) 662-8584 or email ed.bachelder@bflame.com.

All responses will be held in confidence.  

 

To begin the survey simply click on the 'next' button below.  You can also print the survey questions and save your responses as needed.

Please note:  If you are using a Google Chrome browser, you may need to print the survey using the Chrome print function instead of the print function within the survey.

Background Information about your Organization

Please provide information about you and your organization for general segmentation purposes.
Please indicate your response by clicking on the "radio" buttons or boxes.
1. What type of organization do you represent?
 
 
2. What is the size of your financial institution by total assets?
 
3. What was your organization’s total gross revenue during the most recent fiscal year? (Estimates are acceptable)
 

Background Information about you
4. Which title below most closely represents your current role and responsibilities? (Please select only one)
 
 
5. What functional area or department below best describes your current role and responsibilities? (Please select only one)
 
 
6. Which professional credentials do you hold?  (Please select all that apply)
 
7. Familiarity with the ACH Network:  (Please indicate below using a 10-point scale where 1 = Not at all Familiar  and 10 = Very Familiar)  
How familiar are you with the ACH Network?
 
 
 
 
 
 
 
 
 
 

Questions Regarding the ACH Network
8. Overall, how well does the ACH Network meet the current needs of your organization in the following areas? Note:  B2C includes Government Payments.  (Please indicate your ratings where 1 = Not Well  and 10 = Very Well)  
                         
  Direct Deposit and Other B2C Payments                        
  Consumer Bill Payments                        
  Consumer eBill Presentment                        
  Consumer Purchases (Remote)                        
  Consumer Purchases (In-Person)                        
  P2P Payments                        
  A2A Payments                        
  Mobile Payments                        
 
9. Overall, how well does the ACH Network meet the current needs of your organization the following areas? Note:  B2B also includes Government Payments.  (Please indicate your ratings where 1 = Not Well  to 10 = Very Well)
                         
  B2B Payables                        
  B2B Receivables                        
  B2B Remittance Information                        
  ACH Check Conversion                        
  International Payments                        
  Support Your Ability to Innovate                        
 
10. Please rank order the following priorities for your organization as relates to ACH payments over the next 3 to 5 years in order of importance.  (Please choose a priority only once)
           
  Increasing ACH-related processing reliability and service quality          
  Introducing innovative new ACH-related payment applications          
  Growing ACH-related revenue and value          
  Improving ACH-related security and fraud reduction capabilities          
  Reducing ACH-related operating costs          
11. Do you believe the ACH Network is aligned with your organization’s payment needs over the next 3 to 5 years?
 
 
 
12. How important are the following in helping to meet your organization’s near-term ACH payment needs?
(Please provide your ratings where 1 = Not at all Important to 10 = Very Important)
                         
  Using ACH transactions to move information                        
  Enhanced risk management capabilities                        
  Better ACH support for healthcare payments                        
  Faster clearing and settlement                        
  Expanded international capabilities                        
13. How important are the following in helping to meet your organization’s near-term ACH payment needs? Continued  
(Please provide your ratings where 1 = Not at all Important to 10 = Very Important)  
                         
  Expanded mobile capabilities                        
  A rules framework for efficient processing of P2P payments                        
  Payment routing/ACH endpoint directory services                        
  Additional ACH solutions/standards to support B2B payments                        
14. As you think about the ACH Network and its long-term capabilities into the future, please indicate the degree to which you agree or disagree with the following statements: (Where 1 = Strongly Disagree to 10 = Strongly Agree)
                       
  The ACH Network supports innovation sufficiently                      
  The ACH Network should support more efficient development of ACH applications                      
  New ACH file and record formats are needed to carry additional payment information and enable more efficient processing                      
  The Standard Entry Class (SEC) Code framework is a barrier to more efficient development of ACH applications                      
  ACH batch formats and batch processing are barriers to developing new uses of the ACH Network                      
15. As you think about the ACH Network and its long-term capabilities into the future, please indicate the degree to which you agree or disagree with the following statements:  (Where 1 = Strongly Disagree to 10 = Strongly Agree)
                       
  The ACH Network should allow for voluntary or “opt-in” applications                      
  The ACH Network should support parallel processing arrangements for opt-in users, advanced applications, or new formats                      
  Users of the ACH Network expect faster payments and availability of funds                      
  NACHA should focus on enabling increased use of the ACH credit or "push payment" model, where the funds are sent from the payer to the payee                      
  The ACH Network should support enhanced functionality for payment-related messages (e.g., message types and speed of delivery)                      
  The ACH Network should support account validation or other authentication capabilities                      
 

Questions about NACHA, the Organization
16. As you think about NACHA and its long-term capabilities into the future, please indicate the degree to which you agree or disagree with the following statements: (Where 1 = Strongly Disagree to 10 = Strongly Agree)
                       
  NACHA should work to make it easier for small businesses to initiate ACH payments                      
  NACHA should adopt international standards to ease development and promote interoperability                      
  NACHA should pursue tools to enhance payment routing, such as ACH endpoint directory services                      
  NACHA should work to make it easier for consumers to initiate ACH credit payments                      
  NACHA should provide a venue for developers to test ACH applications (e.g., developer laboratory, sandbox)                      
17. How compelling do you believe each of these following approaches could be in motivating businesses to overcome barriers and transition more of their B2B payments from paper checks to ACH? (Please rate how compelling where 1 = Not at All Compelling to 10 = Very Compelling)  
                       
  Develop directory services that enable businesses to securely obtain necessary account data and remittance requirements in order to originate ACH credit payments to companies that they need to pay                      
  Conduct targeted outreach to educate small- and mid-sized businesses on the benefits of originating and receiving ACH payments and the availability of solutions from financial institutions and other providers                      
  Allow for the exchange of remittance information via the ACH Network using XML standards such as ISO 20022                      
  Differentiate between large corporates and small businesses as applies to certain Rules provisions (e.g., origination and return requirements)                      
  Actively reach out to software providers to encourage the use of ACH remittance standards and formats for simplified integration with financial institution, treasury workstation, ERP and accounting systems                      
 
18. As NACHA develops a new ACH Network risk management strategy to build upon the framework that has been put in place over the past six years, where should NACHA focus its efforts to add value to your organization?  (Please rate where 1 = Very Low Value  to 10 = Very High Value )
                       
  Expand risk management education for the industry                      
  Develop additional sound business practices and Board Policy Statements to provide relevant and timely risk management guidance                      
  Increase fee amounts in the National System of Fines to influence rules compliance                      
  Amend the NACHA Operating Rules to further and more precisely define risk management requirements and responsibilities of all parties                      
  Facilitate the development of new ACH Network capabilities and risk management tools to enable such things as authentication and account verification                      
 
19. Please indicate how effectively NACHA performs its responsibilities as they relate to NACHA's core competencies as listed below:  (Where 1 = Not at all Effectively to 10 = Very Effectively)
                       
  Rulemaking                      
  Rules Enforcement                      
  ACH Education                      
  Creating Venues for Dialogue                      
  ACH Advocacy                      
20. How much value does your organization derive from NACHA:
(Where 1 = No Value to 10 = Very Valuable)
                         
  NACHA Operating Rules & Guidelines                        
  Subject matter expertise on ACH related topics                        
  Education on ACH related topics                        
  Education on broader payments industry topics                        
  Knowledge-sharing opportunities                        
  Communications and advocacy for the ACH Network                        
  PAYMENTS tradeshow                        
  Accredited ACH Professional (AAP) Program                        
  Whitepapers, newsletters, ACH Operating Bulletins                        
 
21. Thinking about the NACHA Operating Rules, overall how effectively does NACHA:
(Where 1 = Not at all Effective to 10 = Very Effective)
                       
  Incorporate industry trends when addressing current and new NACHA Operating Rules                      
  Educate when implementing new NACHA Operating Rules                      
22. Thinking about NACHA, the organization:
(Where 1 = Not at all Satisfied to 10 = Very Satisfied)
How satisfied are you that your voice is “heard” by NACHA?
 
 
 
 
 
 
 
 
 
 
 
 
23.

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Thank you for taking the survey!

This survey data are being collected and tabulated by Blueflame Consulting, LLC
www.bflame.com for NACHA.
 
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